What is a #Hashtag?

The hashtag (this symbol ---> #) celebrates its 10th Internet anniversary this year but if you’re still struggling to get to grips with it never fear, read on…

What is a Hashtag?

The hashtag is simply a short text-based link preceded by the pound symbol (#) and it was first used in 2007 initially by Twitter developers to group together topics, content or conversations.

Since its initial inception the hashtag has taken on a life of its own and can now be seen on most major social media channels including Twitter, Instagram and Pinterest. You’ll also occasionally see hashtags on Facebook posts but they are less commonly used on the world’s biggest social platform. 

Why use Hashtags?

Put simply the correct use of hashtags can increase exposure and put your content in-front of people that would never otherwise come in contact with your brand, business or profile.

Not bad for a little symbol and a piece of text.

As a general rule of thumb social media channels, such as Twitter or Instagram, require users to follow your profile in order to see your tweets, text, image or video posts.

Hashtags allow you and users to bypass this.

When you post a piece of content using the hashtag #NorthernIreland people searching for anything #NorthernIreland related will get the chance to see your post even if they don’t follow your profile!

This is especially great when you’re just starting out, with zero or very few followers, or trying to build a following, as it puts your message and content in front of interested groups of people.

How to Use Hashtags?

For this section we’ll stick to Instagram and Twitter as they’re currently the biggest social media platforms when it comes to hashtag use.

To use hashtags you simply post your tweet (if you’re on Twitter) or image/video (if you’re on Instagram) and type to add hashtags within the text or caption sections of the post. Nothing more complicated than that!

It’s important to note that hashtags:

  • Can’t include spaces (So you type #ManchesterUnited rather than #Manchester United)
  • Can’t include punctuation
  • Can’t include the @ symbol
  • Can include numbers
  • Can include upper and lower case letters (They don’t make a difference)

Those are literally the only limitations. After that your hashtag can be whatever you want it to be! So you can use #candles if you craft and sell candles or #Elvis if you want to discuss the King.

The possibilities are endless but the skill, when it comes to business use, is finding the right hashtags to increase your exposure and awareness…

Where to Use Hashtags? 

As previously stated you can use hashtags on Facebook, as the social media platform first introduced them in 2013, but in reality hashtags are biggest on Twitter, Instagram and Pinterest at the time of writing.

When considering which hashtags to use on Twitter you might want to look at the “Trends” section of the app which highlights popular, or widely used, hashtags specific to location.

When using hashtags on Instagram it’s well worth being aware that you can include up to 30 hashtags per post. This can give you the scope to tag everything including your product or service, industry, location and anything else related.

Which Hashtags Should I Use?

As said before hashtags can be anything and everything meaning each brand, business and industry could have completely different hashtags to the next.

To begin with it’s always best to keep things simple and simply hashtag whatever your content is about. So if you’re tweeting about surfing in Northern Ireland you might use #Surfing and #NorthCoast and so on.

When you want to discover more and begin researching which hashtags to use, take a look at competitors within your market to get some basic ideas. After that you might want to push the boat out further and experiment with popular hashtags that don’t necessarily directly match up with your business but could represent a great opportunity.

Should I Create My Own Hashtag?

People create their own hashtags all the time. It’s a daily occurrence worldwide and a quick look at Twitter or Instagram will reveal as much.  

Having said that, for businesses lacking the ever-present exposure of the world’s biggest brands (Apple, Coca Cola etc.) it may be better to focus on popular or regularly browsed hashtags rather than inventing new ones.

As ever it’s about experimenting with what works and what doesn’t. You could stumble across a hashtag your followers/customers love.

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This is just a brief overview and the best way to learn is to start doing! So get out there and hashtag until you’re an expert! 

How to Create an Instagram Account

If you think Instagram could be perfect for your business but you’re not sure where to start follow the steps below and you’ll be ready to go in no time!

One: Download the app on a smartphone via your relevant app store.

Two: Click the “Sign Up” option to get started and then begin creating your new profile including username, password and profile photo.

Three: Include as much information as possible within the small Instagram biography. Ensure that it reads well and tells browsers exactly what your business is all about.

Four: Include a link to your website or business landing page. Instagram allows only one link per profile so make sure the link you include is the best available to your business.

Five: Search for and follow relevant Instagram accounts.

Six: Get posting, searching and engaging with our accounts. Social media is “social” by nature so you need to get connecting and networking with everyone else out there!

Ps. Remember to use hashtags!

How to Link Instagram and Facebook Accounts

At its best social media marketing can be fun, informative, engaging and/or thought provoking but at its worst it can be robotic, bland and even offensive.

With all of that in mind think carefully before deciding to link your Instagram and Facebook accounts.

The upside, of course, is that a certain level of automation can save you time and effort as a business owner or marketer but the downside is your Facebook content (or a percentage of it) will no longer be native to the platform.

In the short-term you could be saving time but long-term you might be turning people off and adversely impacting your social media marketing performance.

Now then, who wants to link Instagram and Facebook accounts?

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First, you must be an admin on the Facebook business page you’d like to connect. If that’s sorted, open your Instagram app, click on the profile section and then click on the Settings cog in the top right-hand corner. 

Connect1.jpg

Within the Settings section scroll down and click on Linked Accounts.

Within the Share Settings section click on Facebook, follow the on-page instructions and you’re good to go. 

Just keep in mind that Instagram and Facebook will initially try to link your personal Facebook page. To change this click on Facebook and choose the relevant page you manage. 

How to Use Facebook Live

Have you noticed? Facebook Live is everywhere right now!

Not only is everyone from major brands to tiny businesses using the feature but Facebook are also promoting it as much as possible and as I highlighted before Christmas it’s becoming a real game changer online.

If you want to join the fun simply follow the steps below!

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First, it should be noted that Facebook Live is a mobile-first feature meaning that even though you can broadcast from a laptop or desktop, it’s primarily for smartphones and tablets.

With that in mind let’s get going. Open the Facebook app on your smartphone or tablet.

If you want to Live from your personal account you’ll see the Live icon in the top left-hand corner. This can be seen in the screenshot below. When you’re ready simply hit that button and… Go! 

FL1 copy.jpg

If you want to go Live using your business or brand page then click on the respective page and you should see something similar to the screenshot below.

Hit “Publish” when you’re ready and a screen similar to the screenshot below should pop up. You’ll notice the “Live Video” button near the bottom of the screen.

Simply hit that “Live Video” button when you’re ready and in 3, 2, 1… Your business is Live! 

Have fun!

New Year Marketing Ideas for Northern Ireland Businesses

Well then!

Are you bright-eyed and bushy-tailed or are you feeling the after-effects of too much partying during the holidays?

Either way it’s time to get back at it and although January is generally when everyone tries to hibernate it represents a great month to try out some creative new marketing ideas.

If you’re going to stand out and grab people’s attention during the most dreaded month of the year you’re going to have to get creative!

Fitness Buffs!

It’s only a cliché because it’s 100% true but every January you can guarantee gym attendance will double (at the very least!), diet information will be everywhere on social media and well-intentioned New Year resolutions will be heartily made.

With all that in mind, why not give your marketing a health and fitness twist for the first month of the year?

You could do a spoof Facebook Live broadcast that pokes fun at online workout videos (in a nice way J) while promoting your latest offers or services.

Just avoid the spandex…

Tryanuary

Besides health and fitness, January, and the beginning of the New Year, is usually viewed by everyone as a fresh start and a chance to try new things or get a better grip on the more serious things in life.

This “Tryanuary” approach has great marketing potential!

Tap into this by offering something different that either solves a problem or entices your potential new customer.

For example, if your business sells Insurance, why not promote a blog that details exactly why your insurance product will help a new customer become more fiscally responsible in 2017!

This mindset is also perfect for businesses selling classes or experiences so start getting your “try something different” message out there ASAP!

New Year Resolutions

New Year resolutions are everywhere at the minute and although most of them will fall by the wayside come February they represent a great opportunity to engage with your online community.

If you want to increase brand awareness and turn customers into followers why not embark on some resolutions together to create that bond?

Restaurants and cafes could try to create and taste a new dish every month with fans/customers following along at home via Snapchat and Instagram stories.

Car salesman could set a challenge of walking so many steps each day on the forecourt and ask followers to keep up or join in via Twitter or Facebook.

How can you tie things in to your business?

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These ideas might seem like a bit of fun, but during the dullest month of the year when everyone is energy-sapped by endless sales and the end of Christmas, they’ll stand out a mile!

Remember, attention is MORE than half the battle! 

Facebook Live is a Game Changer

Facebook Live was first released in August 2015 but lately, and specifically during the second half of 2016, it’s become a game changer on so many levels for businesses and brands.

Now, anyone or any business can go Live to an instant audience that would’ve been unimaginable and inaccessible just 5 or 10 years ago.

With Instagram also announcing new Live features and Snapchat constantly dabbling and improving, in the art of instant video communication, “Going Live” is going to become the norm and we’re only seeing the start of it. 

Notifications Working For You

Right now one of the major benefits of going Live on Facebook is the notification feature.

Now with the click of a button, on a smartphone, tablet or laptop, your followers will be directly notified the moment you go live. This instantly increases the chances of quickly gaining an audience for whatever you want to promote or broadcast.

This is massively different from a standard organic Facebook post that generally reaches only 5-10% of your followers.

How to Use Facebook Live for Business

What does Facebook Live mean for businesses?

As with everything it’s simply another platform, another tactic and another means to get your message out there to a wider audience than ever before.

If you’re an estate agent running a show house open day why not Facebook Live a tour around the house? Depending on the current size of your Facebook business page you could have an extra 50, 200 or 500 eyes viewing the rooms as you walk around. Not bad for one click of a button.

Boutiques could Facebook Live once per week to announce new stock arrivals and highlight best selling or on-trend pieces.

Craft makers could Live broadcast the making of a popular product or a tour around the workshop behind the scenes…

The opportunities are there and an audience is waiting, after that it’s about figuring out what works and what doesn’t, what entertains, informs or engages your audience.

The Premier League Football Problem

On a bigger level, for many brands and businesses Facebook Live, and similar features on other apps, represents a big opportunity but the Premier League may not be one of them.

Recently I’ve been able to watch full Premier League games, otherwise unavailable to a UK or Ireland television audience, via a Facebook page live streaming everything from a location most likely in Asia.

The live stream in question attained an audience of approximately 6 thousand people with almost zero promotion, simply through the organic reach of Facebook.

This represents a major issue for the Premier League going forward as Live broadcasting is only going to get bigger and it will be interesting to see how they tackle the problem.

If you feel like your business could suffer in some way my advice would be to start broadcasting and figuring out Live before the competition does. 

NFL UK Going For It

Interestingly, the NFL may be showing the Premier League a thing or two when it comes to using social media Live broadcasting.

Just this week, on Tuesday 13th December, the NFL used Facebook Live to broadcast and announce the organisation’s four upcoming International Series games to be held in London in Autumn 2017.

Despite having different broadcasting deals with Sky and the BBC respectively, NFL UK used Facebook Live to make their announcements.

The reason for this? Instant audience.

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Take some time to experiment with Facebook Live over Christmas or January; depending on when is quieter for your business.

Live broadcasting is now just a click away for everyone. 

Volunteering with Young Enterprise Northern Ireland (YENI)

Just over a week ago I volunteered with Young Enterprise Northern Ireland (YENI) and spoke to a group of 13-14 year olds at Glengormley High School.

The whole thing lasted around one hour (although the students were probably thankful my talk was only 15-20 minutes in total!) and focused mainly on the topics of digital marketing and running your own business/working for yourself.

It’s been years since I was last in a school, and back then I was wearing a uniform, so it was strange being back in an environment that felt both familiar and distant.

It was really enjoyable and I’d highly recommend anyone, who felt they could contribute, to give it a go. Likewise it also got me thinking about two important topics: uncertainty and collaboration.  

Uncertainty

One of the tasks assigned to the kids was to imagine their lives a decade from now when they’d be approaching their mid-twenties. Part of the task included imagining their future jobs; houses and family situation and that got me thinking. When it came to future jobs the student’s aspirations ranged from footballers to army nurses to computer programmers and everything in between but the crazy thing is, most of their future jobs might not even exist yet!

I haven’t a clue what I would have said ten years ago but if you think about the digital landscape today there are bloggers, digital marketers, eBay flippers, YouTube stars and more. Some of these jobs are brand new where as others are simply the digital cousins of positions from years gone by.

Looking at it from a business sense I think the key is to roll with the punches. In the last eighteen months Snapchat, Instagram and Facebook video marketing have all exploded onto the marketing scene so who knows what 2017 and beyond will bring.

In my experience the key is to experiment, learn and go from there.

Collaboration

Another interesting point was the collaboration and brainstorming between students.

If you think back to school days every class featured groups of friends huddled around tables distracting each other, working and having fun. Obviously there’s a time and a place for collaborating (and school kids generally test these limits…) but it’s so valuable when it comes to thinking of new ideas.

Over the course of 2016 I’ve met so many businesses that work in silos, or solo, and as a result, through no fault of their own, struggle to come up with ideas on how to market themselves in a digital world.

On our own we tend to be our harshest critics but together ideas start to bounce around and even terrible suggestions can result in the crucial light bulb moments we all need.

That’s got me thinking about both the people I work with and my own business so stay tuned for some fun collaboration in 2017… 

Christmas Marketing Ideas for Northern Ireland Businesses

For a lot of businesses Christmas can be the biggest and most important time of the year and as a result, their marketing needs to reflect this.

Hopefully, if you’re struggling for ideas, this post will help get the cogs turning but remember, keep it festive and don’t over-think it.

It’s Christmas, not the end of the world!

Tesco: Helping Out

The supermarket giants are always guaranteed to pull out all the stops when it comes to Christmas but unlike Amazon or John Lewis, Tesco focus on the more practical side of the holidays by trying to provide new ideas, hints and tips. 

Everyone knows that coming up with gift ideas for friends and family year after year can be a chore so why not make it easy? Run a campaign in store and online that inspires and helps.

For instance, if I owned a clothing store selling shoes or trainers I would run a “For the Sporty/Messy/Musical One…” that allows me to post a different product for each target customer.

Edeka: All About Family

Another supermarket, this time the German’s Edeka, made headlines with their viral video #heimkommen roughly this time last year. If you haven’t yet, watch it before reading on…

 

activar subtítulos +++ ative as legendas +++ activer les sous-titres +++ 请打开字幕 +++ включите субтитры Zuhause mit den Liebsten ist es am schönsten. Gerade zu Weihnachten! Mehr unter: http://www.edeka.de/heimkommen Mit unserem Gewinnspiel kannst du dich noch mehr auf Weihnachten einstimmen. Poste ein Foto, das du mit Weihnachten verbindest. Bis zum 13.

On the one hand this tale of a father faking his own death to see his adult children again is dark and twisted but on the other it’s about family and spending time together and that’s what hit the nail on the head.

The #heimkommen campaign was a massive success on a global scale but the takeaway here for smaller businesses is the festive family theme. Gifts are great but the best bit about the holidays is usually catching up with old friends and family so how can you tie your own products into this message?

If I was selling car tires I would potentially build a campaign with a message revolving around “We can get you home quickly and safely this Christmas”. This would then influence the content I publish on channels like Facebook and Instagram over the next 5 weeks.

HBO: Festival Calendars

The American TV and streaming giant spent Christmas 2015 promoting their “12 Days of HBO Now” campaign that allowed HBO Now subscribers to gift a HBO pilot to friends and family for free.

If you’ve ever watched The Sopranos, Game of Thrones, The Wire, Girls or West Wing you’ll now just how good a gift this could potentially be and I love the calendar aspect.

Late-November and early December are all about the countdown towards Christmas so why not let that feed into your marketing?

Whether you’re a butcher, a sports outlet or any other business the potential is there to start your own “12 Days”, “Advent Calendar” or “3 Weeks to Christmas” campaign both on and offline. 

 

St George’s Market, Belfast: Keeping it Simple

If you’re still reading and you’re thinking there’s no way my business can compete with or learn from the likes of Tesco, Edeka and HBO then why not take a look at St George’s Market, Belfast? 

The massively popular food and craft market gets better and better every year and their pro-active social media presence only serves to help yet they keep things very simple.

If you’re feeling overwhelmed do something as simple as giving your logo or Facebook cover a Christmas touch-up just to get people thinking about your business and the holiday all in one thought.

Ballymena BID: A Very Beary Christmas

Our last inspirational campaign keeps things local to Northern Ireland with the Ballymena BID’s massively successful Ballymena Bear campaign in 2015. 

Watch the new Ballymena Christmas Advert 2015. It's totally not what you are expecting and not a cat or moon man in sight. Find out more at www.ballymenabear.com and view the behind the scenes diary at www.productiondiary.graftersdesign.com Please like and share, promote the Ballymena Bear!

Ballymena has long been famed as a great shopping destination in Northern Ireland but the tale of a lost Bear trying to find a friend at Christmas helped showcase the town’s great selection of shops, cafes and shopping centres all in time for the festive period. It was so successful the bear is back for 2016!

The takeaway here is that if Ballymena can do it, you can to!

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Grab that pen and paper and start scribbling and pick up the smartphone and start recording or taking pictures.

There’s still plenty of time before Christmas 2016!

How to Add Multiple Instagram Accounts

Nowadays even the smallest business owner has multiple online channels to worry about.

Any one person or business can have an official website, Facebook page, Twitter account, YouTube channel, mailing list and more, so it can get confusing from time to time!

Luckily, in the case of Instagram, if you have more than one account or need more than one, the Facebook owned social media giants have included a handy little feature.

This feature lets you add and easily switch between multiple Instagram accounts with ease.

To get started open your current Instagram account and go to the profile section. You should see a screen similar to below. 

If you only have one Instagram account click on the small Options symbol on the top right-hand side to bring up the relevant screen. Scroll down to the bottom and you should see the following where you can easily add a new account.

Alternatively, if you already have more than one account, click on the arrow (circled) beside your profile name and you should see a dropdown menu like below. Here you will be able to switch between previously added accounts or click on “+Add Account” to add a new one. 

When you’ve done that you’ll be greeted with the following screen. Enter the details if you’ve already created the account before. If not, click “Don’t Have An Account? Sign Up” and get cracking! 

Have fun!

Why You Should Be Using Segmentation on Facebook Advertising

Taking the time and effort to take a step back and think about who your customer is and what they really want should be at the forefront of every marketer and business owner’s mind.

It can be a struggle but honing in on exactly who you want to speak to and what you want to say can save a lot of time, effort, tears and money!

With that in mind, Facebook’s Advertising platform really allows you to take advantage of that insight and clear thinking.

Targeted Messaging

Within Facebook’s Advertising platform you will be able to create custom audiences that match exactly, or very closely, to your ideal customer groups.

By taking this customer-first approach you’re effectively trimming away the fat and this in turn saves you money, as you’re no longer targeting uninterested demographics.

Perfect!

If, for example, you only wanted to put your message in front of women, aged 25-35, living in the Ballymena area with an interest in pets, you could do that.

However, if you wanted to target a broad spectrum of women from right across Northern Ireland you could still create location or age specific ads, within your campaign, to give you a clearer indication of which demographics respond better than others.

Measured Marketing

The second major benefit to segmenting your customer groups within Facebook Advertising is that you can closely measure everything.

This allows you to quickly kill, improve or double-down on the ads (and groups) that are performing or not performing.

Everything can be measured and over time this will give you a clearer picture of who your customer is and what they really want to see, hear and buy!

You might even get a few surprises!